Privacy notice
How Kismet Kwon handles data.
This privacy notice explains how Kismet Kwon collects, uses, and protects information when customers use the website, dashboard, onboarding, support, and AI call recovery services.
Effective date:
Privacy principle
We only want the data needed to run the service properly.
Kismet Kwon is designed to help plumbers recover missed calls, capture enquiries, and manage follow-up more clearly. To do that, we may need to process account details, business setup information, call information, lead details, subscription status, usage data, and support messages. We do not sell customer data to advertisers.
Account and contact details
We may collect details such as your name, business name, email address, phone number, login information, subscription status, and account preferences so we can provide access to Kismet Kwon and support your account.
Business setup information
We may collect setup details such as your service area, opening hours, call handling preferences, business notes, services offered, callback instructions, and other information needed to configure your automation correctly.
Call and lead information
The connected voice service processes call content to run the conversation and produce the post-call extraction. Kismet Kwon stores the resulting caller name, caller phone, job type, urgency, street address, city, postcode, summary and callback preference for the plumber's account. We do not describe call recordings as a customer feature.
Payment and subscription data
Payments are handled through secure payment services. Kismet Kwon does not need to store full card details. We may store subscription status, billing email, plan information, payment status, cancellation status, and usage-related account information.
Service and technical data
We may collect technical information needed to operate the service, including dashboard activity, setup progress, logs, error information, usage events, security events, and device or browser information where needed for reliability and protection.
Campaign measurement and cookies
With permission, Kismet Kwon stores campaign parameters such as UTM values, fbclid or gclid and records limited funnel events. Meta and Google advertising scripts are not loaded before consent. Advertising events exclude names, email addresses, phone numbers, property addresses, transcripts and enquiry content. Essential sign-in and referral storage remains separate from optional campaign measurement.
How we use data
We use data to provide the service, configure call handling, organise leads, manage subscriptions, support customers, maintain security, improve reliability, prevent misuse, and communicate important account or service information.
Security and access
We take security seriously. Access to customer information should be limited to what is needed to provide, maintain, and support the service. Voice account credentials and backend systems are not intended to be exposed to customers or stored in public frontend code.
Deleting your data
You can request deletion of personal data connected to your account by contacting Kismet Kwon. Some information may need to be kept for legitimate business, security, accounting, dispute, or legal reasons, but unnecessary data should not be kept longer than needed.
Contact for privacy requests
Privacy questions, access requests, correction requests, deletion requests, and data concerns can be sent to business@kismetkwon.com. Please include enough information for the request to be identified and handled properly.
Services we may use
Kismet Kwon may use trusted infrastructure and service partners to operate the product. These may include hosting, database, payment, email, voice, telephony, automation, analytics, and support services. They are used to deliver the service, process payments, manage call flows, store customer information, maintain reliability, and support account operations.
Where services process information outside the United Kingdom, we aim to use appropriate safeguards and reputable partners that support responsible handling of customer data.
Related policies
Read this notice alongside the Terms of Service and Refund and Cancellation Policy.
Your rights and choices
Privacy requests can be sent to business@kismetkwon.com. You may also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal data has been handled.
Retention
Kismet Kwon keeps personal data only for as long as it is needed for the service, account management, billing, consented campaign measurement, support, security, troubleshooting, legal obligations, or legitimate business reasons. When information is no longer needed, it should be deleted, anonymised, or securely retained only where there is a valid reason.
Contact
For privacy questions, data requests, account concerns, or security issues, contact Kismet Kwon at business@kismetkwon.com.
Put the setup in place before activation opens.
Create an account, add your business rules and prepare the one-time voice account connection. New phone activation is paused while production checks are completed, and no number is presented as ready before those checks pass.