Customer questions
Clear answers before you start.
Find answers about missed-call enquiries, getting set up, notifications, pricing and support.
The simple promise
Missed calls should become visible opportunities, not lost jobs.
Kismet Kwon is designed to turn eligible missed calls into organised enquiries ready for follow-up, with the caller, problem, location and callback preference in one place.
What does Kismet Kwon do?
Kismet answers calls forwarded when you cannot pick up, asks for the job details and saves a structured enquiry in your dashboard. You receive an email notification so you can review the enquiry and follow up.
Who is Kismet Kwon for?
Kismet Kwon is built first for UK owner-operator plumbers and small plumbing teams that regularly receive calls while on the tools, driving, helping another customer or outside working hours.
Do you guarantee more customers?
No. Kismet Kwon is designed to make eligible missed calls visible and organised, but no system can guarantee that every call is captured or becomes paying work. The plumber remains responsible for availability, pricing, service quality, follow-up and closing the job.
Is this replacing my receptionist or staff?
No. Kismet Kwon is designed to support people, not replace them. It handles repetitive capture, organisation, and follow-up support so the business owner or team can focus on decisions, customer relationships, and completing the work.
Can it handle calls outside working hours?
Once activated and correctly forwarded, the receptionist is designed to receive calls when the plumber cannot answer, including outside normal working hours. Availability still depends on the phone and voice service; it is not an emergency service.
Can it capture job details?
The Captured Enquiry contains ten fields: caller name, caller phone, job type, urgency, street address, city, postcode, factual summary, requested visit time and callback preference. Missing details stay empty rather than being invented, requested timings are not confirmed bookings, and address, city and postcode remain separate.
Can it help with urgent jobs?
It can classify the enquiry as emergency, same day, normal or unknown from what the caller says. That label helps the plumber notice the situation; it is not a diagnosis, a promise of attendance or a replacement for emergency services and human judgement.
What happens after an enquiry is captured?
The enquiry appears in your dashboard. When notifications are enabled for your account, an email alert goes to your verified account email. Review the details, contact the caller and update the enquiry through Contacted, Quoted and Won as the job progresses. SMS notifications are not enabled.
Do I need technical knowledge?
The setup is designed to be guided. Add your business details and call rules, complete the required verification, then set forwarding once your number is ready. Kismet manages and pays for the phone and voice service.
How do I get activated?
Intake is limited to ten qualified businesses. Complete your business details, save a payment method and finish the required verification. Kismet marks your number ready only after its connection checks pass. Creating an account does not reserve a place or activate service; the seven-day trial begins after verified activation.
What happens if I cancel?
You can cancel through billing before the seven-day trial ends and no Kismet subscription payment will be taken. A later scheduled cancellation keeps the subscription entitled until the current paid period ends. At the effective cancellation time, new call routing stops and the Kismet-managed phone resources enter the controlled cleanup process.
What does it cost, and who pays call usage?
The subscription is £111 per month after a 7-day free trial. Save your payment method during setup. Verification waiting time uses none of your trial: it starts only when your Kismet answering number is active. Your first subscription payment is due seven days after activation unless you cancel beforehand. Kismet pays the phone and voice costs. No separate provider account or credit balance is required.
What is the call allowance?
20 minutes of answered calls per UK calendar day, with 30 minutes in total during the seven-day trial. Calls last up to five minutes, with up to three calls at once. A new call needs five minutes of available allowance. Calls in progress and unsettled calls count until their usage is confirmed. When the daily allowance or simultaneous-call limit is reached, new calls are not accepted; the daily allowance resets at midnight UK time. If the trial's total is reached, answering pauses for the rest of the trial. There are no automatic overage charges.
How do referral rewards work?
Active customers receive a personal referral link in the dashboard. When another plumbing business uses it, completes the seven-day trial and pays its first qualifying invoice successfully, each account earns a £20 Kismet subscription credit for its next eligible invoice. Self-referrals, duplicate or circular referrals, refunded payments and chargebacks do not qualify. Rewards are server controlled and issued once.
What happens if the AI gets something wrong?
AI can help capture and organise information, but the business owner should still review important details. Kismet Kwon is not designed to make final high-impact decisions without human oversight.
Can I speak to a human if needed?
Yes. Kismet Kwon is self-serve by design, with support available at business@kismetkwon.com for account, setup, billing, privacy or technical questions.
Put your missed-call setup in place.
Intake is limited to ten qualified businesses. Create an account, save your business details and complete verification. Your seven-day trial starts after verified activation.